Returns & Refunds

 Returns, Exchanges & Refund Policy

At Minitods (minitods.com), we curate baby, motherhood and kids essentials from leading brands. Because many of our products are food, hygiene or health-related, all sales are final and we do not accept returns or give refunds for change-of-mind purchases. The exceptions below apply, and nothing in this policy limits your rights under Indian consumer law.

1. Damaged, defective, wrong or expired products

If your order arrives damaged, defective, expired, materially different from its description, or is not the product you ordered:

  • Email orders@minitods.com or call/whatsapp on +91 7075910033 within 48 hours of delivery with your order number, photos of the outer box and the product, and an unboxing video where possible.
  • Keep the product and all packaging until we respond.
  • Once verified, we will arrange a reverse pickup and send a replacement at no extra cost. If a replacement is unavailable, we will refund the amount paid to the original payment method (or issue store credit if you prefer) within 5–7 business days.

2. 3-day exchange for eligible items

You may request an exchange within 3 calendar days (72 hours) of confirmed delivery if:

  • the product is unopened, unused, and its seals, tags and shrink-wrap are intact;
  • the packaging is undamaged and resalable; and
  • you accept that pickup and re-delivery costs are borne by you, unless the exchange is due to our error.

Exchanges are subject to stock availability.

3. Items that cannot be exchanged (hygiene and safety)

The following cannot be exchanged once delivered, unless they arrive damaged, defective, wrong or expired (see section 1):

  • Baby food, formula, cereals, purees, snacks and other consumables
  • Teethers, pacifiers, soothers, feeding bottles, teats and nipples
  • Breast pumps and parts, breast milk storage products and maternity accessories
  • Opened bath and skincare products, diaper-rash creams, lotions and oils
  • Diapers, wipes and changing mats

4. Order cancellations

You can cancel an order within 2 hours of placing it, or before it is dispatched, whichever is earlier. Once a tracking number is generated and the parcel is handed to our courier partner, it cannot be cancelled. Prepaid orders cancelled in time are refunded to the original payment method within 5–7 business days.

5. Unavailable items

If an item becomes unavailable after you order, we will contact you, will not substitute without your consent, and will refund the amount paid for that item.

Questions? Write to orders@minitods.com or Call/Whatsapp on +91 7075910033 with your order number.